| Frequently
Asked Questions
(FAQs) |
If
you are having a problem and cannot find it in the Help files, the
next place to look is in FAQs posted on the web site. As we get more
than one or two inquiries about a topic or problem, we will add the
solution to our FAQ page.
|
| HER
Community (E-Groups) |
The HER-Discuss
group was originally formed for users to share information among themselves.
You have a couple of choices here -- first, use the search capabilities
to see if the topic has been discussed previously. If not, feel free
to post a question to the group and see if someone else has a solution.
Although we monitor the group, this is not the primary way we communicate
and we may not respond to every question posted. We have found our
customers to be much more creative with solutions than we are! We
will, however, answer technical questions that pose a dilemma to the
group.
|
| E-Mail |
In the Help file
of HER, you have been provided with an e-mail address for support-related
questions. This e-mail address is private and the mail comes directly
to us. We make every attempt to answer e-mails within 24 hours, but
occasionally it may take a little longer.
|
| Tutorial |
A tutorial is
avialable for downloading to your computer providing the ability to
reference it as necessary. The link is found under the Help menu within
the program or from the download page.
|
| Phone |
In the Help file
within HER, there is a private phone number
to reach us. We realize that a few problems require a "face-to-face"
conversation to resolve. Also, if you are in a pinch and must have
a quick answer, feel free to call. Times are in the Help file.
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